All orders will be dispatched from our warehouse within 2 business days. This means that the package will be tracked from the moment it leaves our warehouse right through to delivery. All Australian orders will automatically come with tracking. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. RoboKleen will help as much as possible to trace a missing parcel, however if untracked shipping is selected, it is the customer’s responsibility to follow up with the carrier.